Refund Policy

We want you to be happy with MyMac. We also offer a free 14-day trial so you can evaluate every feature before you buy.

14-day money-back guarantee

If you're not satisfied with your purchase, you may request a full refund within 14 days of purchase. No need to explain — though feedback is always welcome and helps us improve.

This guarantee is in addition to any statutory rights you may have, such as the EU/UK right of withdrawal for digital purchases.

How to request a refund

Email [email protected] with:

• the email address used for the purchase, and
• your order or receipt number (from your Paddle receipt).

Refunds are processed by our Merchant of Record, Paddle, back to your original payment method. It may take a few business days for the refund to appear, depending on your bank or card issuer.

After a refund

When a refund is issued, the associated license is deactivated and may no longer be used to unlock the Software or receive updates.

Exceptions

Refund requests made after 14 days are considered on a case-by-case basis. We may decline refunds in cases of abuse (for example, repeated purchase and refund cycles or fraud).

Contact

Questions about refunds? Email [email protected].